Portfolio
Insurance Member Portal
Enhancing the intuitive nature of online insurance.
Tools: UserZoom (advanced certification), Invision, Sketch, Axure, Mural, GoTo Meeting, Microsoft Teams, and numerous Microsoft Suite applications.
Methods: usability testing (moderated & unmoderated), SUPR-Q, surveys, click testing/heat mapping, interviews, benchmarking, scoping, contextual inquiry, directed storytelling, and stakeholder meetings.
Deliverables: research plans, discussion guides, mixed methodology UserZoom tests, status reports, summaries of results, detailed research reports, presentations, and qualitatively/quantitatively supported recommendations.
Battered Women’s Justice Project
Designing a custom learning management system.
Tools: Figma, Google Sheets, Invision, Trello, Otter, and Zoom.
Methods: scoping, personas, competitive analysis, survey, contextual inquiry, directed storytelling, stakeholder interviews, card sorting, secondary research, and usability testing.
Deliverables: annotated wireframes, workflows, a summary of research, high-fidelity prototypes, interactive prototypes, and video walkthrough of materials.
The Source Comics & Games
Multi-touchpoint strategy in an analog environment.
Tools: Figma, Sketch, Google Sheets, Keynote, Otter, and Zoom.
Methods: scoping, competitive analysis, speed dating, directed storytelling, stakeholder interviews, semantic differential survey, fly-on-the-wall, secondary research, storyboarding, and multi-touchpoint strategy.
Deliverables: annotated wireframes, multi-touchpoint strategy map, client packet: recommendations report.
SoleSafe
Multi-touchpoint strategy with a team.
Tools: InVision, Sketch, Google Sheets, Keynote, Otter, and Zoom.
Methods: “Deep-dive” research, secondary research, touchpoint strategy map, low-fidelity prototyping, evaluative research, stakeholder interview, and design critiques.
Deliverables: Guiding strategy statement, multi-touchpoint strategy map, client packet: presentation/prototypes, and annotated wireframes.
We Sparkle
Improving onboarding with stakeholders.
Tools: InVision, Sketch, Google Sheets, Keynote, and Zoom.
Methods: Competitive audit, stakeholder interview, low-fidelity digital wireframes, journey map, developer scope interview, kano survey & analysis, and prototyping high fidelity wireframes.
Deliverables: Kano analysis, competitive audit, journey map, client proposal, and annotated wireframes.
Cultivate
Cognitive walkthrough to interactive prototype.
Tools: InVision, Sketch, Google Sheets, Keynote, and Zoom.
Methods: Cognitive walkthrough, wireframing, contextual inquiry, and interactive prototype tour.
Deliverables: Cognitive walkthrough, interactive prototype tour, research findings, and prototype plan.
Bus Stop Mamas
Usability testing a website with a team.
Tools: Sketch, InVision, Google Sheets, Keynote, Trello, QuickTime, and Otter.
Methods: Usability review, heuristic analysis, remote usability testing, and affinity diagrams.
Deliverables: Findings & Recommendations Report.
New Welcome Gift
Researching, prototyping, and pitching a better welcome gift.
Tools: Sketch, Keynote, Zoom, and miscellaneous fiber materials.
Methods: AEIOU method, remote participant observations, and heuristic analysis.
Deliverables: Heuristic analysis, design concepts, evaluation plan, and design proposal presentation.